The ROMICO 1A app is a native smartphone app that makes Computer Telephony Integration (CTI), Unified Communications (UC) and Contact Center (CC) functions accessible to you wherever you are.The ROMICO app provides the following features:The well-known telephony functions: • Make call, pick up, transfer, conference, hold, brokerPresence management even on the go: • Real-time status display • Changing presenceA complete contact import of all connected DIS data sources: • Quick search function, caller identification, speed dial buttons and Speed dial contact shortcutsJournal functions: • complete call history • Recall from the journal • automatic synchronization of all devicesFamiliar pop-up actions from the client, even when you’re on the move: • Planner/follow-up remindersPersonal rules manager: • RUL management configuration • Selective Follow Me • State integrationMobile office functions: • OneNumber concept via TeliRemote • ROMICO One Journal Concept (table, DECT and mobile/smartphone) • CallBack/CallThrough functionContact Center features: • Mobile CC agent support • ACD LogOn/LogOff • Team journalThis app can be downloaded for free. Use requires a ROMICO 1A app license.Further functions can be activated with the following licenses.[Requirement for contact center functions: ROMICO CC agent extension][Requirement for one-number integration: ROMICO TeliRemote]
1A-Client
